Refund policy
Returns
We have a 30-day return policy for eligible products, which means you have 30 days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- It must be in its original packaging
- You must provide a receipt or proof of purchase
To start a return, contact us at:
📧 itsrobinandlily@gmail.com
If your return is accepted, we will share instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.
Magic Mail (Subscription Product)
Magic Mail is a mail-based subscription product and is non-returnable and non-exchangeable.
Once an order has been processed and shipped, it cannot be returned, refunded, or exchanged.
If you face any issues with delivery or receive a damaged or incorrect item, please contact us at:
📧 itsrobinandlily@gmail.com
We will review the issue and do our best to resolve it.
Damages and Issues
Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-returnable Items
The following items cannot be returned:
- Subscription products (including Magic Mail)
- Customized or personalized items
- Perishable goods
- Personal care products
- Sale items and gift cards
If you have questions about a specific item, feel free to contact us.
Exchanges
We do not offer direct exchanges.
If your return is approved, you can place a new order for the desired item.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- Refunds will be processed to your original payment method
- It may take up to 10 business days for the refund to reflect
If more than 15 business days have passed after approval, please contact us at:
📧 itsrobinandlily@gmail.com
Future Merchandise & Art Products
For future merchandise, art products, and other physical items, return requests will be reviewed on a case-by-case basis and are subject to approval.
Contact
For any return or refund-related queries, contact:
📧 itsrobinandlily@gmail.com